To begin a return, email contact@crtzsite.comto request a Return Merchandise Authorization (RMA) and a prepaid return label. We aim to respond within 24 hours.
Once you receive your RMA and label:
Secure the item in its original packaging.
Attach the return label to the package.
Drop it off at the designated shipping location.
Returns without prior approval and a valid RMA number will not be accepted.
RETURN SHIPPING COSTS
If the return is due to a product defect or shipping error, we’ll cover the return shipping cost.
For all other returns, you are responsible for the return shipping charges.
REFUNDS
After we receive and inspect your return, we’ll issue a refund to your original payment method.
Please allow 10–12 business days for processing, depending on your bank or card issuer.
If we cannot refund to your original method, we’ll issue the refund via bank transfer.
Refunds are not issued through CashApp, Venmo, Payoneer, or similar platforms.
For refund-related questions, contact us at contact@crtzsite.com
EXCHANGES
We do not offer direct exchanges. To get a different item, please return your original purchase for a refund and place a new order. Returns must be initiated within 30 days of delivery.
RESTOCKING FEE
A 25% restocking fee applies to all approved refunds based on the product price, unless the return is due to a product issue or our mistake.
EXCEPTIONS
For items that arrive defective or damaged, please reach out to our support team. We're here to help and resolve the issue quickly.
INCORRECT ADDRESSES
We ship orders to the address entered at checkout. If the address is incorrect and the order is delivered there, we are not responsible for replacement or refund.
SALE ITEMS
Only full-priced items are eligible for refunds.
Sale and discounted items are final sale and cannot be canceled or refunded once the order is placed.
If you want, I can also prepare this in clean HTML format so you can paste it directly into your WooCommerce “Refund & Returns Policy” page with proper headings, spacing, and styles matching your store theme.
Company Name: MML ECOM LTD
Company Number: 15766485
Address:
34A 1 OLIVER ROAD,
OXFORD OX4 2JQ
United Kingdom
Email: contact@crtzsite.com
Phone: +447884641162
Business Hours:
Monday – Friday
8:00 AM – 6:00 PM (Greenwich Mean Time, GMT / British Summer Time, BST)
Typical Response Time:
We aim to respond to all customer service inquiries within 12 hours on business days.
