FAQs — Corteiz
Welcome to Corteiz, proudly operated by MML ECOM LTD and company number 15766485 .
We’re here to make sure your shopping experience is smooth, secure, and satisfying.
Below are answers to some of our most frequently asked questions.
If you can’t find what you need, feel free to reach us at contact@crtzsite.com
What Types of Products Do You Sell?
We specialise in premium streetwear, including T-Shirts, Hoodies, Sweatshirts, Tracksuits, and Accessories.
Every piece is crafted for style, comfort, and durability, reflecting the Corteiz commitment to quality.
How Long Does Order Processing Take?
Orders are usually processed within 1–2 working days (Monday to Friday).
Orders placed on weekends or public holidays will be processed the next working day.
When Will I Receive My Order?
Once dispatched, deliveries generally arrive within:
UK: 3–5 working days
International: 5–10 working days (depending on location and customs)
We work with trusted couriers to ensure safe and timely delivery.
Do You Offer Free Shipping?
Yes — we offer free standard shipping on all orders.
No minimum spend is required — just shop and enjoy!
Can I Track My Order?
Absolutely. Once your order is shipped, you’ll receive an email with a tracking number so you can follow your parcel in real time.
Do You Ship Internationally?
Yes — we ship worldwide. International shipping costs and delivery times vary based on location.
For specific rates, please check at checkout or email us at contact@crtzsite.com
Which Payment Methods Do You Accept?
We accept secure payments via:
PayPal
Credit/Debit Cards — Visa, MasterCard, American Express
Apple Pay / Google Pay (where available)
All transactions are encrypted for your protection.
Is My Payment Information Secure?
Absolutely. Our website uses SSL encryption to protect your personal and payment details.
Corteiz does not store your full card information — our payment partners handle this securely.
Do You Charge VAT or Taxes?
Applicable VAT or taxes are included in your total at checkout, based on your location and local laws.
Can I Change or Cancel My Order?
Changes: If you need to amend your order (e.g., size or address), contact us as soon as possible.
Cancellations: You may cancel within 24 hours, provided your order hasn’t been shipped.
Once dispatched, changes are not guaranteed.
What Is Your Return & Exchange Policy?
We accept returns and exchanges within 30 days of delivery.
Items must be unused, unwashed, and in their original condition.
Please see our Returns & Refund Policy page for full details.
How Long Do Refunds Take?
Refunds are usually processed within 2–5 working days after your returned item is inspected.
Your bank or payment provider may take additional time to reflect the amount in your account.
What If My Order Arrives Damaged or Goes Missing?
Damaged Orders: Email clear photos to contact@crtzsite.com. within 48 hours of receiving your item.
Lost Parcels: We’ll work with the courier to confirm and then arrange a replacement or refund.
How Can I Contact Customer Support?
For any questions, feedback, or assistance:
📧 Email: contact@crtzsite.com
We aim to respond within 1–2 business days.
Company Name: MML ECOM LTD
Company Number: 15766485
Address:
34A 1 OLIVER ROAD,
OXFORD OX4 2JQ
United Kingdom
Email: contact@crtzsite.com
Phone: +447884641162
Business Hours:
Monday – Friday
8:00 AM – 6:00 PM (Greenwich Mean Time, GMT / British Summer Time, BST)
Typical Response Time:
We aim to respond to all customer service inquiries within 12 hours on business days.
